This Privacy Policy explains how UltiAsia (operated by [BUSINESS NAME] ([SSM REGISTRATION NO.]), "we", "us") collects, uses, and protects your personal data when you use this website, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
What we collect
When you place an order or create an account, we collect:
- Your name, email address, and phone number
- Your delivery address
- Your order history and the items you purchase
We do not collect or store your banking or card details. Payments are processed by Billplz Sdn Bhd, and your payment credentials are handled entirely on their secure platform.
How we use your data
- To process and deliver your orders, including sharing your name, phone number, and address with our delivery partners
- To send you order-related emails (confirmations, receipts, shipping updates)
- To respond to your enquiries
- To maintain your account if you create one
We do not sell your personal data, and we do not send marketing email unless you have opted in.
Who we share it with
Only the service providers needed to fulfil your order: our payment processor (Billplz), courier and shipping partners, and our website hosting provider. Each receives only the data necessary for their role.
How long we keep it
Order records are retained for at least seven years to meet Malaysian tax and accounting requirements. Account data is kept until you ask us to delete your account.
Your rights
Under the PDPA you may request access to the personal data we hold about you, ask us to correct it, or withdraw consent to its processing (which may mean we can no longer fulfil orders for you). To exercise these rights, contact us at [SUPPORT EMAIL] or through our contact page.
Cookies
We use only essential cookies: a session cookie that keeps your cart and login working. We do not use advertising or cross-site tracking cookies.